Privacy Policy

1. Information We Collect

When you use skilld.pro, we collect information you provide directly to us, including:

• Account information (name, email address, phone number)
• Profile information (business name, service areas, categories)
• Communications between customers and service providers
• Reviews and feedback you submit

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Connect customers with service providers
• Send transactional notifications about messages and job requests
• Process billing for service providers
• Respond to your questions and concerns

3. Information Sharing

Your information is only used to connect you with customers or value-added partners. We don't sell or share your personal information with unrelated third parties.

• With service providers or customers as necessary to facilitate connections
• With value-added partners whose services may benefit you (e.g., financing, insurance) — you can opt out anytime
• When required by law or to protect our rights
• With your consent

We may occasionally send communications about platform updates or partner offerings that we believe add value. You can opt out of these communications at any time through your profile settings or by clicking unsubscribe in any email.

4. SMS and Text Message Notifications

When you provide your phone number on skilld.pro, you may opt in to receive SMS text message notifications. This section explains exactly how we handle your phone number and text message communications.

What We Send

SMS notifications from skilld.pro are transactional only. We send text messages to notify you of:

• New messages from a customer or service provider
• Job details sent for your review
• Job booking confirmations
• Account activity relevant to your jobs

We do not send marketing, promotional, or advertising SMS messages. We do not send SMS on behalf of advertisers or third parties.

How You Opt In

You opt in to SMS notifications by providing your phone number during account registration or by adding it in your profile settings. At the time of entry, you are shown the following notice:

"Get notified instantly when a provider responds. You can opt out anytime. We never share or sell your number."

By providing your phone number and saving your profile, you consent to receive transactional SMS notifications from skilld.pro at the number provided. Message and data rates may apply.

How to Opt Out

You can stop receiving SMS notifications at any time in two ways:

• Reply STOP to any text message you receive from us. You will receive one confirmation message and no further SMS will be sent.
• Remove your phone number from your profile settings at skilld.pro/Account/MyProfile. SMS notifications will stop immediately.

To re-enable SMS after opting out, simply add your phone number again in your profile settings.

HELP Response

If you reply HELP to any text message from us, you will receive the following response:

"skilld.pro alerts: Reply STOP to unsubscribe. Msg & data rates may apply. Support: [email protected] or skilld.pro/Contact"

Message Frequency

Message frequency varies based on your activity on the platform. We implement rate limiting to avoid sending redundant notifications — for example, if you are actively using the platform, SMS notifications may be suppressed since you are already receiving the information in real time.

Your Phone Number — How We Protect It

• Your phone number is never sold to third parties
• Your phone number is never shared with advertisers
• Your phone number is only used to send you notifications about your own account activity
• SMS messages are delivered via Twilio, a trusted communications provider, solely for delivery purposes
• When you delete your account, your phone number is removed from our system

Carriers

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply depending on your mobile carrier plan.

5. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Choices

You can:

• Update your profile information at any time
• Add or remove your phone number to control SMS notifications
• Reply STOP to any SMS to immediately opt out of text notifications
• Opt out of marketing and partner communications at any time
• Request deletion of your account by contacting us

7. Contact Us

If you have questions about this Privacy Policy or our SMS practices, please contact us at:

Email: [email protected]

Website: skilld.pro/Contact